I think I’ll start my own series of posts entitled “Maddening Monday”. Lately, I’ve had plenty of those. We’re in the middle of a huge move, which is very difficult with no paid vacation days or PTO. But when you’re self-employed, that’s what you have to deal with.
Yesterday Patrick scheduled a job for after 3pm today, at the customer’s request. That was convenient, as we figured we could get a lot done while our daughter was at school. This morning the customer called, and told him that he could come anytime because his wife would now be home all day. Patrick drops everything here, runs to Nashville to pick up the glass, and heads their way…because customers come first. On his way, he receives a phone call from a woman saying she needed to cancel the job. When he asked if she wanted to reschedule, she replied that they had called two companies, and they went with the company who arrived first! Patrick just called to tell me that he was on his way home, after wasting most of the day and quite a bit of gas.
99% of our customers are AWESOME…but it’s days like today that I long for some kind of mandatory “stupid charge” when we get screwed over! Here’s to a better day (and smarter people) tomorrow!
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